Support Information for ICAC's online learning environment

Need Help? 

1. What is this site?
2. Who can take a course?
3. Access and Navigation
1. How do I create an account?
2. How do I gain access to (enrol in) a course?
3. How do I log in?
4. How do I change my password?
5. How do I edit my profile?
6. How to navigate the site
7. How to navigate in a course
8. How download a certificate of completion?
   
9. What browsers are supported?
4. Emails and forums
1. Why am I not getting any emails and others are?
2. How can I stop all of these emails?

The ICAC online learning environment

This environment has been developed to deliver education and prevention programs to public officers across South Australia. 

Each program exists as a separate 'course' into which you will be able to enrol yourself. The courses contain a combination of interactive activities and quizzes that will need to be completed in order to receive a certificate of completion.

In order to enrol yourself in a course, you will need to first create an account.

This site is built using the open-source software, Moodle.

Who can do these courses?

Courses are open to everyone, although they are designed for South Australian public officers. To start, you will need access to an internet-connected device with a current browser. 

Access and Navigation

How do I create an account? 

For full access to courses and resources you will need to create an account for yourself. 

Here are the steps: 

1. Select Create New Account 
   
2. Fill out the form with your details (sa.gov.au email is preferred)
   
3. You will receive an email (sent to the email address you provided) from the ICAC Education email
   
4. Click on the link in the email to confirm your account
   
5. Once your account is confirmed, you will be logged in
   
6. Select the course you want to participate in
   
7. If this is your first time in that course, you will need to select Enrol me in this course to gain access
   
8. Whenever you come back, enter the account details you created (username/email address and password) to log in and access any course you have enrolled in

How do I gain access to (enrol in) a course? 

First, check you have created an account and confirmed it and are logged in to the site. 

After you have logged in, you will see your My home dashboard. This lists all of the courses you are enrolled in (if any) and the option to view all courses that are available. 

To enrol in a course: 

1. Select All courses
   
2. Select the course name you want to access
   
3. Select Enrol me
   
4. You will be redirected to the homepage of the course, ready to start

How do I log in? 

Once you have created and activated your account, select Log in from the home page. Enter the username (or email address) and password for your account. 

This will take you to your My Home dashboard that lists all the courses you are enrolled in (if any) and the option to view all courses that are available. 

How do I change my password? 

To change your password you will need to go to your profile page: 

1. Select your name located on the top-right of the screen
   
2. Select My profile from the drop-down menu
   

On your profile page:

1. Select Change password in the Administration block on the left side of the screen
   
2. Enter your current password into the first text box
   
3. Enter your new password into the second text box
   
4. Re-enter your new password into the third text box
   
5. Select Save changes
   

Remember, your password must have at least 8 characters, at least one digit (1,2,3,4), at least one lower case letter (a,b,c), at least one upper case letter (A,B,C) and at least one non-alphanumeric character (!@#$.)

How do I edit my profile?

Your profile lists information related to your account on this site. You may want to update your profile to change your place of work if you move to another organisation, update your messaging preferences, or add more information that might be of interest to other participants. 

To edit your profile, you will need to go to your profile page: 

1. Select your name located on the top-right of the screen
   
2. Select My profile from the drop-down menu

On your profile page:

1. Select Edit profile in the Administration block on the left side of the screen
   
2. Required fields are indicated by red text and an asterisk.
   
3. The Description text box enables you to enter some text about yourself which will then be displayed on your profile page for others to view.
   
4. Change the information you wish to change
   
5. Scroll to the bottom of the page and select Update profile
   

How do I download a certificate of completion?

Once you have completed all the required activities for a given course, you will be deemed as having completed the course. This will enable you to access and download a copy of a certificate of completion. Note that you will not be able to view or access the certificate until you have met the course requirements. 

• From either the Your Progress bar or the activity icon in the Summary and Assessment section, select the Certificate of Completion (downloadable) link. 
• Select Get your certificate. 
• Your certificate will open in a new window as a PDF file. Save the certificate to your computer to ensure you have an offline copy available. 

What browsers are supported? 

You will have the best experience with current versions of Chrome, Firefox or Microsoft Edge. 

Emails and forums

Why am I not getting any emails and others are?

If you have previously created an account, you may need to check the email address in your profile. It may have been entered incorrectly. Read more about how to edit your profile. 

If you have not yet created an account, you may need to check your Spam or Junk folder for the email from the ICAC Education email address. If you still do not receive an email, you may attempt to create an account again in case the email was entered incorrectly. 

How can I stop all of these emails?

This site uses emails to keep you up to date with news and events in relation to ICAC courses. If you wish to reduce the amount of emails you receive you can:

• Edit your profile and change your email settings to digest
  
• Unsubscribe from non-essential forums 
  
• Contact the ICAC Education team and request that your account be deleted
  

Still experiencing issues? 

Send an email to Education@icac.sa.gov.au describing the issue(s) you are experiencing, the browser you are using and a screen shot if possible. A support officer will respond you your request within 24 hours.